Texting
Your studio's text line: the number your messages send from, and whether your Concierge answers it for you.
Bookd Line
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Appointment reminders
Every client with an appointment hears from you twice: the details the day before, and a short heads-up the morning of. Pick the hours, or turn either off.
The day-before message texts and emails the details with a change-or-cancel link. The morning one is a short text: “see you today at 2:00”. Clients who reply STOP stop hearing from you automatically.
Your Concierge on this line
Let the Concierge from your booking page answer your text line too. Same voice, word for word, but here it recognizes the number, so it greets returning clients by name, knows their history, checks your real availability, and sends booking links.
On or off, booking confirmations, appointment reminders, receipts and waitlist alerts still send automatically. This switch only decides who replies when a client texts you.
- It knows who's texting. It looks the number up in your client book: name, last visit, upcoming appointments.
- It never invents times. Availability comes from your real calendar, and bookings confirm through your booking link, never in chat.
- You always win. The moment it's out of its depth (or the second you reply yourself from Messages), it goes quiet and texts you a heads-up. Every reply the Concierge sends is marked ✦ in your inbox.
Its personality isn't set here. It comes from the one voice you write for your Concierge: greeting, standing questions, and studio notes, shared with your booking page.