Privacy Policy

Who We Are

Bookd Beauty ("Bookd," "we," "us," or "our") is an AI-powered salon booking platform that connects clients with independent hair stylists. Our registered business address is in the United States. You can reach us at hello@bookdbeauty.com.

Information We Collect

When you book an appointment or interact with our platform, we may collect:

• Your name, phone number, and email address
• Appointment details (date, time, services requested)
• Hair notes and preferences you share during the booking process
• Device and browser information for security and performance
• Usage data such as pages visited and actions taken

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Send appointment confirmations, reminders, and updates via SMS or email
• Provide stylists with the context they need to serve you well
• Improve and personalize the booking experience
• Comply with legal obligations

SMS Communications

By providing your phone number, you consent to receive SMS messages related to your appointment. These messages may include confirmations, reminders, and status updates. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For assistance, reply HELP. See our SMS Consent Policy for full details.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Your stylist, to fulfill your appointment
• Twilio, our SMS delivery provider, solely to send appointment messages
• Supabase, our secure database provider, for data storage
• Law enforcement or regulators, when required by law

All third-party providers are contractually bound to protect your data and may not use it for any other purpose.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at hello@bookdbeauty.com.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications at any time by replying STOP
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@bookdbeauty.com.

Security

We use industry-standard security measures including encrypted data storage and secure transmission protocols to protect your information. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at hello@bookdbeauty.com.