← Backbookd.BEAUTY
Support
We answer every message ourselves, usually within one business day.
Write to Us
hello@bookdbeauty.com
Tell us what you were doing, what happened instead, and roughly when. If it is about a booking or a payment, the client's first name and the date are enough for us to find it. Please do not send card numbers or passwords; we will never ask for them.
If You Run a Studio
- Signing in. The iPhone app and bookdbeauty.com share one account. Forgot your password? Reset it from the sign-in screen.
- Payments and payouts. Card payments go straight to your own Stripe account. Payout timing and bank details live in Settings, under Payments.
- Tap to Pay on iPhone. Turn it on in Settings, under Payments, on a compatible iPhone. The first time, Apple shows its terms and asks for your Apple ID.
- Texts to clients. Reminders and confirmations are sent from your studio's number. A client who replies STOP is not texted again.
- Deleting your studio. In the app, under Sign-In & Security. Your booking page closes at once and the studio can be restored for 30 days, then it is erased.
If You Are a Client
- Your appointment. The link in your confirmation text opens it, where you can reschedule or cancel within your stylist's policy.
- Texts. Reply STOP to any message to stop them, or HELP for help.
- Your information. Your stylist holds your booking history. To ask what Bookd Beauty holds, or to have it deleted, write to us at the address above.